TICKET POLICY

Updated June 16, 2023

YOUR ORDER

For the 2023-24 Season we are revising our “No Risk” ticket booking policy.

Season Subscription holders may, at no charge, cancel their tickets at any time up to 24 hours before the performance and have the option to exchange tickets to another performance, donate the amount of the tickets back to Calgary Opera, keep a ticket credit “on account”, or receive a refund.

Discovery Pass, Allegro, and other Single Ticket holders may, for a fee, exchange their tickets up to 24 hours before the performance for another performance within the season, or opt to donate the face value of their ticket and receive a tax receipt for amounts over $20. No refunds will be provided.

Payment is processed immediately on receipt of order. It is the responsibility of the ticket holder to check their ticket for the correct performance, day of the week and curtain time. Program and artists are subject to change without notice.

Ticket prices for in-person productions are inclusive of GST and CRF (capital replacement fund for the Jubilee Auditorium) fees. All orders are subject to handling fees, regardless of whether tickets are printed or emailed.

We reserve the right to change prices without prior notice. All ticket sales and exchanges will be processed at the published prices at the time of the order or exchange.

Tickets obtained from unauthorized sources may be invalid, lost, stolen or counterfeit and may not be honoured. Management reserves the right to refuse entry on re-sold tickets without refund.

Account information is confidential and any updates or changes must come from the account holder. Ticket exchanges, releases and reprints can only be made by those named on the account. To make arrangements for someone else to pick up your tickets, please call the Calgary Opera Box Office at 403-262-7286 or e-mail info@calgaryopera.com.

WEATHER POLICY

Calgary Opera is committed to honouring its published performance schedule. All performances will proceed as scheduled regardless of weather conditions.

Please allow for plenty of extra time when travelling to the theatre in inclement weather. Please note that Calgary Opera is not responsible for parking lot conditions or snow removal at the Southern Alberta Jubilee Auditorium.

We regret that tickets not used due to inclement weather cannot be refunded. Calgary Opera tickets may be exchanged for another performance of the same opera (subject to availability and exchange charges), or donated back to Calgary Opera up to and no later than 24 hours before the original ticketed performance date.

EXCHANGES

All tickets are exchangeable for another performance of the same opera (subject to availability and exchange charges) up to and no later than 24 hours prior to the original ticketed performance date. Tickets may be exchanged through the Calgary Opera Box Office by phone at 403-262-7286 or in person. There is no cost for Subscriber exchanges and individual ticket exchanges are subject to a per-ticket service charge.

We reserve the right to change prices without prior notice. All ticket sales and exchanges will be processed at the published prices at the time of the order or exchange.

UNABLE TO USE YOUR SUBSCRIPTION TICKETS?

If you are unable to exchange or transfer your subscription tickets, as a charitable organization Calgary Opera can issue the purchaser a tax receipt for the face value of the tickets. Ticket returns in exchange for a tax receipt must be completed no later than 24 hours prior to your scheduled performance—past performance tickets cannot be returned for a tax receipt. Ticket returns cannot be used towards member programs.

LOST TICKETS

For subscribers lost tickets can be replaced free of charge by contacting the Calgary Opera Box Office at 403-262-7286 or visiting the customer service table at the venue on the night of the performance. Non-subscription tickets that have been lost or misplaced may incur a reprint fee per ticket reprinted. If you forget your tickets on the day of the performance, please contact our staff at the venue Box Office on site.

ACCESSIBILITY AND WHEELCHAIR SEATING

Please note the following services are for Main Stage performances at the Jubilee Auditorium only. The Mamdani Opera Centre is, regrettably, not a barrier-free facility.

Limited wheelchair and companion seating is available. Please contact the Calgary Opera Box Office at 403-262-7286 to arrange for seating. Wheelchair seating must be arranged at the time of ticket purchase and wheel chair or limited mobility seating cannot be guaranteed on the day of the performance without prior arrangement. The Jubilee Auditorium is fully wheelchair accessible (with the exception of the second balcony) with ramps available at the north entrance. Accessible parking is available in the North Lot only.

Assisted listening devices are available at the coat check on the main level.

Certified service dogs are welcome in the Jubilee Auditorium and the Mamdani Opera Centre.

CAMERAS AND RECORDING DEVICES

The use of cameras, video cameras or sound-recording devices of any kind is prohibited during performances. Any person using an unauthorized recording device will be required to surrender or erase any recordings, photographic or digital images and may be asked to leave. No refunds will be issued in this case.

ELECTRONIC DEVICES

The use of mobile and smartphones, smart watches, and all other electronic devices is extremely disruptive and is strictly prohibited during performances. Any patron who may need to be contacted for emergency purposes during a performance should speak with the Box Office for assistance before the performance begins.

CHILDREN AND BABIES

All patrons, including children, must have a ticket for the performance. Children 15 years of age or under must be accompanied by and seated next to an adult. Children should be able to sit quietly throughout the performance. If unable to do so, children and their accompanying adult will be asked to leave the auditorium. Babes-in-arms will not be admitted into the auditorium.

PARENTAL ADVISORY

Children of varying ages attend most Calgary Opera productions, but be advised that the majority of operas contain adult subject matter and themes, such as death and violence, alcohol consumption, nudity and sexual situations, that some parents may consider inappropriate for children. Calgary Opera believes that each individual parent is best placed to judge whether a particular opera or staging of that opera is appropriate for, and of sustainable interest to, the maturity level of their child. Tickets are non-refundable. If you have any concerns or questions about the subject matter, specific staging or general suitability of a particular performance, please contact the Calgary Opera Box Office at 403-262-7286 before purchasing tickets.

ETIQUETTE

Patrons are reminded that the Jubilee Auditorium is an extremely lively theatre space and that all audience noise will be accentuated and audible to other patrons. Turn off all electronic devices (including smartwatches), avoid talking, humming, moving loose seats, kicking the backs of seats, rustling programs, and unwrapping candies or cough drops. For the safety of all patrons, please remain in your seat until the performance has completely ended and the house lights have been turned on.

LATECOMERS

In the interest of safety and for the comfort of all patrons and performers, latecomers may not enter the auditorium or be seated unless there is a suitable break in the performance. Patrons leaving the auditorium during the performance or returning late after intermission may not be readmitted or may be accommodated in an alternate viewing location. Latecomers are invited to view the performance from monitors in the lobby area. To ensure a full and enjoyable evening at the opera, please check your tickets for performance start times and plan to arrive early.

COAT AND PARCEL CHECK

To uphold the safety of the building, oversized bags and parcels may be prohibited from entering the auditorium. At the Jubilee Auditorium, the coat check is located in the Main Floor Lobby.

VENUE POLICIES

Outside food and beverages are prohibited from entering the venue. Patrons consent to appear in recorded material by attending performances/events. Management reserves the right to refuse admission without refund if conditions are violated, and expel from the premises any person whose presence or conduct is deemed objectionable.

SMOKING, VAPING AND CANNABIS

The Southern Alberta Jubilee Auditorium and Mamdani Opera Centre are smoke-free facilities.